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Q What is the Short Code Monitoring Handbook?
A

The Short Code Monitoring Handbook describes best practices for messaging services. All short code programs are required to comply with a basic code of conduct, including:

  • Providing consumers the best possible user experience;
  • Honoring consumer choices and preventing abuse of messaging platforms;
  • Delivering flexible guidelines that communicate compliance values clearly;
  • Enabling the short code industry to self-regulate; and 
  • Facilitating enforcement measures, if necessary, to protect consumers quickly and consistently.
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